Privacy Policy

Last Update Posted: April 26, 2026

1. Introduction

1.1. FanDuel Bets respects the privacy of users who visit https://fanduel-bets.ca/ and use the information, tools, forms, support options, and other features available through the website. This Privacy Policy explains how personal information may be collected, used, shared, stored, and protected when you interact with the Site.

1.2. This Privacy Policy is provided so that Canadian users can make an informed decision about using the Site and contacting FanDuel Bets. Personal information means information about an identifiable individual, including information that may be considered personal information under applicable Canadian privacy laws.

1.3. The Site may provide information related to online sports betting, iGaming, player support, contact options, reviews, promotions, and responsible gambling resources. By accessing or using the Site, submitting a form, sending a message, using chat, calling support, or sharing feedback, you agree that your information may be handled as described in this Privacy Policy.

1.4. This Privacy Policy should be read together with the Site Terms of Use and any other notices, rules, or conditions that apply to specific features of the Site. If you do not agree with this Privacy Policy, you should stop using the Site.

1.5. Where information relates to regulated gaming activity in Canadian jurisdiction, additional legal, regulatory, verification, responsible gambling, anti fraud, or anti money laundering requirements may apply. These requirements may affect how information is collected, verified, retained, and shared.

2. Information We Collect

2.1. We may collect personal information that you provide directly when using the Site. This may happen when you complete a contact form, request support, use live chat, send an email, call support, leave a review, subscribe to updates, respond to a survey, or take part in a promotion.

2.2. The personal information you provide may include your full name, email address, phone number, mailing address, username, message content, support request details, review text, communication preferences, and any other information you choose to send to us.

2.3. If the Site or related services require age, identity, location, or eligibility checks, additional information may be requested. This may include date of birth, residential address, government identification details, payment related information, tax related information, and other documents or details needed to meet legal or regulatory obligations.

2.4. We take reasonable steps not to collect personal information from anyone under the legal age required to access betting related content or services in their location. Users must be at least 19 years old to participate in regulated iGaming. If a parent or guardian believes that a minor has provided personal information through the Site, they may contact us so the information can be reviewed and removed where appropriate.

2.5. Location information may be collected or used where necessary to help confirm eligibility, comply with applicable law, protect the Site, or support services that depend on a user’s location.

2.6. We may also collect information from third parties where permitted by law. This may include identity verification providers, anti fraud services, payment processors, marketing partners, analytics providers, customer support tools, or other service providers that help operate the Site.

3. Automatically Collected Information

3.1. When you visit or interact with the Site, certain technical information may be collected automatically. This may include your IP address, device identifier, browser type, operating system, device type, mobile network information, referring and exit pages, pages viewed, links clicked, session time, language settings, and approximate location.

3.2. This information helps us understand how the Site is used, improve performance, remember preferences, protect against misuse, troubleshoot technical issues, and provide a more reliable user experience.

3.3. If automatically collected information is combined with personal information that identifies you, we will treat the combined information as personal information.

4. Cookies and Similar Technologies

4.1. The Site may use cookies, web beacons, embedded scripts, pixels, tags, log files, device identifiers, browser fingerprinting, recognition technologies, and similar tools.

4.2. Cookies are small files placed on your device that help the Site recognize your browser, remember preferences, maintain sessions, analyze traffic, and improve functionality. Some cookies are temporary and expire when you close your browser. Others may remain on your device until they expire or are deleted.

4.3. Web beacons and similar technologies may be used to understand how users interact with pages, emails, advertisements, or support content. These tools may help measure visits, clicks, opened messages, and campaign performance.

4.4. Embedded scripts may collect information about how you interact with the Site, such as links selected or pages visited. These scripts are usually active only while you are connected to the Site.

4.5. You can manage or disable cookies through your browser settings. Some features of the Site may not work properly if cookies are blocked or removed.

5. How We Use Personal Information

5.1. We may use personal information to operate, maintain, protect, and improve the Site and its features.

5.2. Personal information may be used to respond to inquiries, provide customer support, process contact form submissions, manage reviews, resolve issues, troubleshoot problems, and communicate with users about their requests.

5.3. Information may be used to verify identity, age, location, account status, payment eligibility, or compliance with legal and regulatory obligations where such checks are required.

5.4. We may use information to personalize the user experience, remember preferences, improve content, develop new features, monitor website performance, and understand user trends.

5.5. Information may be used to detect, prevent, investigate, or respond to fraud, unauthorized activity, technical problems, misuse of the Site, violations of Terms of Use, or other potentially unlawful activity.

5.6. Where consent has been provided or where otherwise permitted by Canadian law, contact information may be used to send newsletters, service updates, promotional messages, or other communications about products, services, offers, or features that may be relevant to users.

5.7. We may use non identifying, aggregated, anonymized, or de identified information for reporting, analytics, advertising measurement, research, and business improvement. This type of information does not directly identify an individual.

6. Marketing Communications

6.1. Promotional electronic messages will be handled in accordance with Canada’s Anti Spam Legislation and other applicable rules.

6.2. Where required, commercial messages will be sent only with express or implied consent. Such messages will identify the sender and include a working unsubscribe method.

6.3. Users may opt out of marketing emails or newsletters by using the unsubscribe option in the message or by contacting us through the available contact options on the Site.

6.4. Service related messages, such as replies to support requests, important account notices, legal notices, or security communications, may still be sent where necessary.

7. Sharing and Disclosure of Information

7.1. We do not sell personal information.

7.2. Personal information may be shared with service providers that help us operate the Site or provide related functions. These may include hosting providers, analytics providers, customer support tools, email services, marketing platforms, payment related providers, identity verification providers, anti fraud services, and security providers.

7.3. Service providers are given access only to the information reasonably needed to perform their functions and are expected to protect personal information appropriately.

7.4. Information may be disclosed where required or permitted by law, regulation, court order, lawful request, tax authority, regulator, law enforcement agency, or other official process.

7.5. Information may be disclosed when we believe in good faith that disclosure is necessary to enforce our Terms of Use, protect rights or property, prevent fraud, respond to claims, protect user safety, investigate security incidents, or maintain the integrity of the Site.

7.6. If users choose to connect with social media platforms or share Site activity through third party services, information may be shared with those services according to the user’s settings and the third party’s own privacy rules.

7.7. If there is a business transaction, such as a merger, sale, financing, restructuring, transfer of assets, insolvency, or change of control, personal information may be transferred or disclosed as part of that transaction, subject to applicable legal requirements.

8. Advertising and Analytics

8.1. We may work with analytics and advertising providers that collect information about how users interact with the Site and other online services over time.

8.2. These providers may use cookies, pixels, mobile identifiers, hashed identifiers, device information, IP addresses, and similar technologies to measure advertising, understand interests, prevent fraud, and deliver more relevant content.

8.3. Advertising and analytics information may be used to understand which pages are visited, which content is useful, how users arrive at the Site, and how marketing campaigns perform.

8.4. Users may be able to limit interest based advertising through browser settings, mobile device settings, or industry opt out tools such as www.aboutads.info/choices or www.youronlinechoices.com.

8.5. Opting out of interest based advertising does not necessarily stop all advertising. It may mean that ads are less tailored to your interests.

9. Information Security

9.1. We use reasonable physical, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, copying, modification, or destruction.

9.2. Security measures may include restricted access, secure systems, monitoring, internal procedures, and service provider safeguards.

9.3. No website or electronic transmission can be guaranteed to be completely secure. Users should keep passwords and account information confidential and avoid sending sensitive information through unsecured channels.

9.4. We may take reasonable steps to verify identity before responding to certain privacy, support, or account related requests.

9.5. If a security incident creates a real risk of significant harm, affected individuals and appropriate authorities may be notified where required by applicable Canadian privacy law.

10. Retention of Information

10.1. Personal information is retained only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

10.2. Information may be retained for support records, legal compliance, fraud prevention, security, audit, dispute resolution, responsible gambling, regulatory, tax, or business continuity purposes.

10.3. Backups and archived records may be retained for a longer period where necessary for security, continuity, or legal reasons.

10.4. When personal information is no longer needed, it may be deleted, anonymized, de identified, or securely retained in accordance with applicable practices.

11. Your Choices and Rights

11.1. Users may request access to personal information held about them, subject to legal limits.

11.2. Users may request correction of inaccurate or incomplete personal information.

11.3. Users may request deletion of certain personal information where permitted by law.

11.4. Users may withdraw consent to certain uses of personal information, although this may affect the ability to provide services, respond to requests, or comply with legal requirements.

11.5. Users may update communication preferences and unsubscribe from marketing messages where such options are available.

11.6. Users may manage push notifications, browser permissions, cookies, and advertising preferences through device, browser, or app settings.

11.7. Privacy questions, access requests, correction requests, deletion requests, or complaints may be submitted through the contact options available on https://fanduel-bets.ca/.

12. Responsible Gambling and Self Exclusion Information

12.1. If users contact us about responsible gambling, account limits, deposit limits, loss limits, wager limits, timeouts, self exclusion, account closure, or related support topics, the information provided will be handled carefully and confidentially.

12.2. Such information may be used to respond to the request, support safer play, comply with legal or regulatory obligations, prevent harm, and maintain appropriate records.

12.3. Where centralized self exclusion tools or regulated responsible gambling systems apply, personal information may be used or shared as required to verify identity, confirm exclusion status, and support the operation of those systems.

13. Cross Border Processing

13.1. Personal information may be processed or stored in Canada, the United States, or other jurisdictions where service providers or business partners operate.

13.2. Information processed outside Canada may be subject to foreign laws and may be accessible to courts, law enforcement, regulators, or government authorities in those jurisdictions.

13.3. We take reasonable steps to use service providers that handle personal information responsibly and apply appropriate safeguards.

14. Third Party Websites and Services

14.1. The Site may contain links to third party websites, tools, platforms, or services.

14.2. We are not responsible for the privacy practices, terms, content, security, or data handling of third party websites.

14.3. Users should review the privacy policy and terms of any third party service before providing personal information or connecting an account.

15. Children and Age Restrictions

15.1. The Site is intended only for users who are legally permitted to access betting related content in their location.

15.2. We do not knowingly collect personal information from minors.

15.3. If personal information from a minor is discovered, reasonable steps may be taken to delete or restrict that information where appropriate.

16. Changes and Updates

16.1. This Privacy Policy may be revised from time to time to reflect changes in law, website features, business practices, security procedures, or operational needs.

16.2. The Last Update Posted date at the top of this page will show when the Privacy Policy was most recently updated.

16.3. If changes are material, we may provide additional notice where appropriate, such as by posting a notice on the Site or contacting users through available contact details.

16.4. Continued use of the Site after an updated Privacy Policy is posted means that you accept the revised version.

17. Contact Information

17.1. If you have questions, comments, access requests, correction requests, deletion requests, consent withdrawal requests, or privacy complaints, you may contact FanDuel Bets through the contact options.

17.2. Written correspondence may also be sent to:

FanDuel Bets
210 Woodridge Crescent
Nepean, ON K2B 8E9
Canada

17.3. Privacy related correspondence should include enough detail for us to understand and respond to the request. For security reasons, we may need to verify your identity before providing access to personal information or making changes.